As if a global pandemic and polarized political campaigns weren’t enough, The News Observer’s internet system failed in the wee hours of last Friday morning, November 6.
The News Observer relies on its parent company Community Newspapers, Inc.’s (CNI) servers located in Athens, Georgia.
“As soon as we learned our servers failed due to a breach,” said CNI President Dink NeSmith, “we launched an immediate investigation. A team of experts is working feverishly to have new servers operational.”
CNI’s two dozen newspapers in Georgia, Florida and North Carolina rely heavily on the servers to transmit emails and other information over the internet.
“We know this disruption is a major inconvenience for our readers, our advertisers and our associates,” said The News Observer Publisher Glenn Harbison. “We apologize for the disruption. You can be sure that we are doing everything possible to resolve the situation as quickly as possible. In the meantime, we are developing work-around ways to keep lines of communication open.” Email was still not working Tuesday morning.
As soon as more information is learned, the newspaper will provide an update in print and on our website. The technology issues will not affect the publication of The News Observer.